Are you using TurboTax CD/Download or TurboTax Online?

I'm using Turbotax Online. Despite I have identified that my son qualifies for the DTC in the "dependant information", when I go to Child care expenses, only $5,000 can be deducted, instead of $11,000. 

Thanks 

What year was the child born?

It does not matter the age of the child when he/she is infirm. Maximun deduction for childcare is $11,000. Turbo tax online does not allow maximun deduction unless the DTC is claimed. 

The problems persists 

For more information please see our TurboTax article: Claiming Child Care Expenses In Canada. Please see this Canada Revenue Agency (CRA) link Who is eligible. There may be a link between your ex spouse claiming the DTC and not you. Please contact the CRA at 1-800-959-8281 to clarify why you cannot claim the maximum childcare.

Thank you for choosing TurboTax.

Hi -

I've contacted CRA and they have confirmed that maximun deduction for childcare is $11,000, regardless of who claims the DTC. There is zero doubt about it. TurboTax does not correctly calculate the proper deduction for this situation. There is a glitch. Any chance this situation can be corrected soon? 

I encourage a Turbo Tax Representative to reach out so I can explain the problem of the software. 

If I want to claim what I'm entitle too, CRA has recommended to use a different option or do it manually.

Glad to help TurboTax to resolve this issue.

Thankjs 

If you would like to contact our phone support team, you can call them at 1-888-829-8608.

I do not need to contact the support team. I was simply offering my help to make TurboTax to understand the issue so the glitch can be fixed. 

As of today, I can't this software to prepare my tax return due to the issue with the Childcare Expenses max deduction. 

If anyone at Turbo Tax wants to know a bit more about this, let me know and I'll share my conact details