Self-employed

Are you informing us that the joint return was not chosen at the beginning of the interview?

Even if you are using the Desktop/Download version, our software relies on the internet to run. As is the way with all software, cookies are collected in the background and need to be cleared from the cache to allow smooth delivery of programs. If this is not done on a regular basis certain information from different programs in your computer cache may interfere with each other. If there is still an issue once you clear your cache and restart your computer we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

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