Please make sure that the claim period that you've entered includes the dates of your medical expenses. If the 12-month period is not one that includes the dates of your medical expenses, then the credit won’t calculate. Ex: If you entered one expense on Dec 21, 2022, but your claim period ends Dec 1, 2022, the credit will not calculate because you have no receipts for that period.
If you need more help with this issue, please contact our phone support team at 1-888-829-8608.
