ah yeah, good point! 😕 I can't think of anything else, just some bad ui design I guess...

I am trying to follow up on my case on this subject from last tax season and have sent two emails to support without any reply. I have a case number and would like final resolution so that I can move forward. Would a moderator please contact me so that I can provide the case number?

Please note that when entering a date for past medical expenses, it always needs to be a 12-month period ending in the tax year. Always remember when you enter a date, for example, September 20, 2023 - September 19, 2024. is a year,  if I have put Sept. 20th to Sept. 20th, it would have been a day extra 🙂 Please let me know if you are still having issues and how you entered the date.

Thank you for choosing TurboTax.

Thanks for the reply, Brenda, but with all due respect, this is NOT the issue I am writing about now. I am writing about the ultimate resolution to the issue last year which included a discussion of providing me with a free license key for the 2024 (current tax year to be filed) software and for which I was advised to contact TT this year. If you can assist, I can provide the case number associated with the issue from one year ago.

In the spirit of full disclosure and to put closure to my particular issue, I was ultimately able to conclude my case from last year on this medical expense claim year by getting a refund on this year's software after much back and forth. Credit to Intuit for finally following through on refunding my current software cost along with last year's after all the insistence that the medical expense claim year worked in the online version when it was clearly did not. I will continue as a customer but will not use the online version.