Are you using TurboTax CD/Download or TurboTax Online?

Turbotax online. I have notice that when we claim under my name, there’s an amount but when we claim under my husband, there’s no amount. This is our first time doing online and it does that. It works perfectly on the download version for the past year.

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.

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