If you did not receive a letter from the Employment and Social Development department, then answer "No" to the question under the T4E when it asks if you have EI for employment or maternity. This question will pop up after you finish filling your T4E slip and will show under the slip.
If you answer "Yes" it will open a box and asks to report the amount you have received in the Letter from the Social Department. If you have not received any amount this should be zero.
If you have filled this box already with a number, then follow this process:
- keep your answer Yes
- drop the amount to zero
- change the answer to No
- the error will go
if you change the answer from Yes to No while there is an amount in the box, the error will remain.
I hope this was helpful
If you still have issues after following this process, please contact our support line:
https://support.turbotax.intuit.ca/contact/
