@robficiur You can also try using this link to just download the software: https://turbotax.intuit.ca/tax-software/download-skus/turbotax-2019.jsp
If you are still not able to re-install the software with the CD or the download, then unfortunately you’ll need to speak with our phone support team. They can walk you through advanced troubleshooting and escalate the issue if needed.
I understand that the current hours are inconvenient. But, after NEFILE opens on February 21, phone support will be available 7 days a week, until midnight.
