This is the only link for activation: http://turbotax.ca/activate . You might also want to try using Incognito/Private mode to visit that link.
When you can phone support, tell the computer you want to speak to an agent. You may have to repeat yourself. Then when it asks if you if you want a text message, say no. It should then start asking you for your phone number and other info needed to transfer you to an agent.
