If you received your Notice of Assessment (NOA) and your confirmation number, the Refile button should be there. We believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.
NOTE: For other ways to change/edit your filed return, please see our TurboTax article: How to Change Your Tax Return After You’ve Filed
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