Are you using the TurboTax Online Version or a TurboTax Desktop version to prepare & file your returns? Is this a direct purchase from Intuit or a Retail purchase?

I am using the Desktop version. I directly purchase TurboTax from Intuit and have done so for many years. That explains why the old email address is stored somewhere at Intuit but it doesn't make sense that it hasn't been updated to the correct address as I changed it several years ago. I use my newer email address when I purchase from Intuit and every year my netfile confirmation email goes to the old address.

@rcrang Would you kindly confirm that you used your new email address to make the purchase straight from Intuit and that you received the email receipt at the same email address you used?  

Yes I used my new email address for the past several purchases and received the receipts to that same address. The problem is that the netfile confirmations go to a several years old email address.

Thanks for the information. We have reported this to the assigned department so they can look into this. We appreciate your feedback.