@rcrang There have been a few updates to the software, so please make sure your copy of TurboTax is updated. You can start an update manually by clicking Help>Check for Updates on the top grey menu. You can also try reinstalling the software. It will not delete your saved returns.
You can also try going to https://accounts.intuit.com/ and check that the email address on file is the correct one. Login, then select "Sign in & security" from the left side menu to view & change your email address.
If you are still not able to resolve this issue, please contact our phone support team for more assistance.
Thank you for choosing TurboTax.
