18 Month QuickBooks Self-Employed Trial randomly ending early

Hi!

 

When I filed my 2019 taxes using TurboTax Self-Employed (online edition) in April of 2020, I was offered the 18-month QBSE trial. I accepted it and followed the instructions, completing signup in April. I'm now going to start being charged this November, which is not even 12 months, let alone 18, since the sign up.

 

I can't seem to get any assistance for why this has happened to my account. Can someone please assist me into understanding why my offer was suddenly terminated early?