jphelton
Level 1

Change from Online Cloud Solution to Desktop

I purchased the Online cloud Solution of your Standard Online Edition at Costco, without realizing it was Cloud based (I know I should have read more closely), I thought it was indicating that I would download the application and then install it on my desktop.  I would prefer to have the software installed on my PC, like I've been doing since 2004.

I have not put in the Activation Code yet.

 

Thank you.

‎February 28, 2021 12:41 PM
0
3 Replies
696 Views
TurboTaxSusan
Moderator
Moderator

Troubleshooting

You can request a refund for the product that you don't want, and then purchase the one that you would prefer. The form on this page will allow you to request a refund: How do I get a refund for a TurboTax product?

 

You can buy TurboTax CD/Download from us here: https://turbotax.intuit.ca/tax/software/personal/download

‎March 1, 2021 5:40 PM
2 Replies
687 Views
Todd99
Returning Member

Troubleshooting

I made the same mistake and purchased the online version, not paying enough attention, thinking it meant you downloaded the version rather than a CD.  I have not used the activation code, and would like to try and convert it to a desktop version.  

 

The link in the original response doesn't seem to be working.

 

Todd

‎January 16, 2023 11:20 PM
0
1 Reply
486 Views
TurboTaxGinette
Moderator
Moderator

Troubleshooting

To request a refund, please follow our TurboTax link: How do I get a refund for a TurboTax product?

Here is the link for our 2022 TurboTax CD/Download.

 

Thank you for choosing TurboTax.

‎January 17, 2023 5:15 AM
0
465 Views