If you have a Licence Code for TurboTax CD/Download, the codes from TurboTax CD/Download will not work with TurboTax Online and vice-versa.

Please use the form on this FAQ to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

If you have an Activation Code for TurboTax Online, please message us on social media or contact us by phone for more help with this issue.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.