@stanley2155 - When using TurboTax Desktop/Download version- The Easy Steps is locked (the side bar) until you complete your personal information in easy steps and then you will see it will be all unlocked for you.
When using TurboTax Online, there is only easy steps and no forms mode. Therefore same issue- until you complete the intro which is your personal information and then your profile you will then see on the top right "Help" icon and on the left side that everything will then be unlocked for you to continue.
Thank you for choosing TurboTax.
