Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

I cannot open my existing return either. When I click "open existing return" it seems almost as my computer does not read any files, all my files are empty... PDF, Excel, Word etc. I am wanting to edit a current return that I was working on.

When I phone for support it wants my support ID and asks about 10 times before it hangs up on me. I do not have a support ID number and cannot find one.

Hi I cannot open my turbotax file 

I don’t know where the files went 

is there a solution 

I cannot find my files in turbotax

Help I cannot open it find my existing files in turbotax 

why ?

@ffonglim Are you getting any error message?

Files should be in your 2024 folder, if saved. search for .tt24