Please double-check the top of the second page of the Canada Caregiver section to see if your second parent is there. It's easy to miss that part.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

When you start a new return, TurboTax will ask Do you have children or financially support another person? in the Intro section of your return.

Info about your dependants (like their birth date, their relationship to you, and their income) is used to determine your eligibility for certain credits and deductions, so be sure to enter this info accurately.

To jump back to this step in your TurboTax return:

1. Select Find from the menu
2. In the Find window, enter dependants and select Go
3. Answer Yes to the question Do you have children or financially support another person?
4. Complete the Tell us about your dependant(s) section
5. Select Continue

Important: You can't claim your spouse or common-law partner as a dependant, even if they have no income.

For more information, please check out the TurboTax FAQ: Everything You Need to Know About the Canada Caregiver Credit (CCC)

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