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Requested refund for TurboxTax Online
I requested a refund for TurboxTax Online Premier that I paid twice but didn't hear back. I called to follow up but was told TurboTax couldn't provide a refund for an online product. Instead they gave me a voucher code, which I couldn't use a product that had already been paid for. I asked if I can use the code for next year's return but was told no. I was on the phone for 2 hours and dealt with 3 different agents. None of them could offer a solution but blamed me for making the mistake.
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‎April 26, 2022
9:32 AM