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koch1
Returning Member

Requested refund for TurboxTax Online

I requested a refund for TurboxTax Online Premier that I paid twice but didn't hear back. I called to follow up but was told TurboTax couldn't provide a refund for an online product.  Instead they gave me a voucher code, which I couldn't use a product that had already been paid for. I asked if I can use the code for next year's return but was told no. I was on the phone for 2 hours and dealt with 3 different agents. None of them could offer a solution but blamed me for making the mistake. 

2 Replies
BrendaW-US
Moderator

Requested refund for TurboxTax Online

@koch1, I have verified and yes, you paid twice for TurboTax Premier Online- I have processed a refund for you and you will see it on your credit card within 2-3 weeks.

 

(This is the second message  you sent for this refund and it has been processed.)

 

Thank you for choosing TurboTax.

koch1
Returning Member

Requested refund for TurboxTax Online

Thank you for your help BrendaW-US!

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