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Troubleshooting
That answer was from 2019, so the post may have been deleted. But here is Lynda's answer:
You should verify all Slips that apply to you by following those instructions :
Relevé 3:
Box A1 should be equal to boxes A11+A12. So if boxes A11 and A12 are at $0 and Box A1 is >0, you should make the correction
Box A2 should be equal to boxes A21+A22. So if boxes A21 and A22 are at $0 and A2 is >0, you should make the correction
Relevé 15:
Box 6A1 should be equal to boxes 6A1+6A2. So if boxes 6A1 and 6A2 are at $0 and 6A1 is >0, you should make the correction
Box 6B1 should be equal to boxes 6B1+6B2. So if boxes 6B1 and 6B2 are at $0 and 6B1 is >0, you should make the correction
Relevé 16:
Box C1 should be equal to boxes C11+C12. So if boxes C11 and C12 are at $0 and C1 is >0, you should make the correction
Box I for Taxable amount of dividends should be equal to box C1 x 1.38
Box C2 should be equal to boxes C21+C22. So if boxes C21 and C22 are at $0 and C2 is >0, you should make the correction
Box I for pour Taxable amount of ordinary dividends should be equal to box C2 x 1.16
NOTE: a common error is Box I being filled twice with the same number even if the description of both boxes are different.
Relevé 25 :
A1 should be equal to boxes A11+A12. So if boxes A11 and A12 are at $0 and A1 is >0, you should make the correction
Box F for Taxable amount of dividends should be equal to box A1 x 1.38
A2 should be equal to boxes A21+A22. So if boxes A21 and A22 are at $0 and A2 is >0, you should make the correction
Box F for Taxable amount of ordinary dividends should be equal to box A2 x 1.16
If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.