Why didnt my refund process for a TurboTax product?

When I sent a request there was no confirmation email. The status was open for a week, then closed. I bought an expert help package. But cancelled it the same day.

Troubleshooting

Can you please confirm which software that you purchased that you are looking for a refund for and the date of purchase? 

 

Thank you for choosing TurboTax.

 

 

Troubleshooting

TurboTax Live Full Service Premier 2021 (Online)
Order Number: TTWND206300674
Transaction Time: 09:57 AM PDT

Order Date: 03-04-22

Troubleshooting

Hi, any updates?

Troubleshooting

A refund takes 2-3 weeks to show up on your credit card. 

 

Thank you for choosing TurboTax.

N752
Returning Member

Troubleshooting

Product : Premier include CD 7 Download option.

My Case # [phone number removed]

N752
Returning Member

Troubleshooting

Product : Intuit TurboTax PREMIER Include CD Download Option 

Purchased From Costco , Date Mar 08, 2023

I have Already submitted my Receipt on March 23, 2023 and my Case No. [phone number removed]. 

Troubleshooting

@N752 A refund can take about 2-3 weeks to show up on your credit card. 

Doccrate
New Member

Troubleshooting

Did not receive email with activation code

Troubleshooting

An email has been sent to you with the requested information.

 

Thank you for choosing TurboTax.