Troubleshooting

TurboTax CD/Download will only work on computers running Windows 10 or 11.

 

TurboTax Online will work on any device that has an up-to-date browser such as Chrome, Edge, Firefox or Safari. You can use it to prepare your returns together with your spouse’s. Normally you are charged per return (yours and spouses return would be two returns). However, some retailers (Costco, Walmart, Staples, etc…) sell multi-return packages for TurboTax Online. 

 

Please note that there is no Forms mode in TurboTax Online, you will only have the Easy Step Interview. Also, if you buy a multi-return package, you will still need to pay the difference for any upgrades or add-ons to your returns.