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Troubleshooting
Hi - I bought the Deluxe 8 package ($35 at Costco) and while entering my information a note popped up that I needed to upgrade to Premier due to investment income. The rest of the family has regular returns. My initial thought was that I would be charged a small amount to upgrade to the Premier package. Since the Premier was $75 at Costco I thought that the upgrade would be maybe between $20-$30. I even called customer service who confirmed that there would be a SMALL amount to pay. I completed my return and entered the activation code for the Deluxe only to find out that the additional charge is $69.99 (two returns) and that the Deluxe that I bought is now considered null and void!!! So basically I paid $35 plus $69.99.
March 9, 2023
10:42 PM