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Not self-employed
Good morning,
I'm not self-employed. I'm retired. Your system thinks I am and wants me to purchase the highest level package.
I can't move forward without purchasing the package that includes self-employed income, and that would obviously create other issues.
What can I do ... is this a technical bug that needs fixing?
Please HELP!
Thank you.
H
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Troubleshooting
If you've entered an amount from any of the boxes on the slips listed here, you have what the CRA considers to be self-employment or business income:
- T4 slip: box 81, 82 or 83
- T4A slip: box 20 or 48
- T4A slip: box 28 and you selected Yes to the question Does the income declared in Box 028 consist of fees collected for services you provided? in TurboTax Online
- T3 slip: box 24 (foreign business income)
If you have an amount in any of these boxes, TurboTax will ask additional questions to report the income as self-employment/business income. You only need to answer basic information, such as business name and address (can be your own), industry code, and fiscal period (Jan 01 to December 31).
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Troubleshooting
None of those conditions apply to me.
So what else is there?
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Troubleshooting
Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.
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Troubleshooting
I am NOT self employed (retired) yet I have an "Error" for fix saying that I have indicated that I was self employed and have not indicated the province where my business was located. How do I fix this so I can file my return? I don't have any T4 slips. My T4A slips have no values in boxes 20 and 48. There is no box 28 on my T4A slips nor is there a box 24 on my T3. I called the phone number listed and received only a recorded message with no information that could help me with this situation.
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Troubleshooting
@xianred Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.