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Troubleshooting
How many returns did you complete? If you purchased TurboTax Online from Costco, you would need to activate your code here at turbotax.ca/activate before you start any returns in order for them to be completed under the software that you purchased.
It seems as though you may have completed 2 returns using TurboTax Premier which are $34.99 per return- therefore if you did a joint return it would charge your $34.99x2. (The reason you didn't get charged the difference between Deluxe and Premier is because you never activated your code before completing your returns.
Thank you for choosing TurboTax.
March 17, 2023
12:27 PM