Troubleshooting

Well, after a google search, it's clear this is just feckhen bs from turbotax to gouge people for more money. This was a BASIC at one time and now, low income people, with even the most minor amount on a T3, not even related to foreign income, are being cheated.   SHAMEFUL AND MORE TOXIC CORPORATE BS. 

I'll be looking for another provider for the 2023 tax year.  Your admin responses show an utter lack of transparency and accountability for the fact that this was a conscious change on the part of turbotax to profit over people with simple, uncomplicated returns. 

nice cut and past message too from @TurboTaxSusan   Such a great display of low morals and scruples for the sake of an employers greed.  There's no added ability... it is a FORCED option for greed.
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I agree with the people below who commented last year.

https://turbotax.community.intuit.ca/community/getting-started/discussion/re-turbotax-is-telling-me-....


March 14, 2022
 10:31 AM
 

So, here's the resolution:

TurboTax Support Phone line said that Turbo Tax has downgraded the Deluxe product by transferring T3 and T5's to Premier for the 2021 tax year. This means that anyone with T3s and T5s will have to pay an extra 75% cost to upgrade to Premier. Wow!  Way more than inflation increases. What is Turbotax thinking???????

‎March 26, 2022 9:18 AM
 
 

 

Just got off the phone with TurboTax Support.  They confirmed that they are charging more for the same services (example T3)  that used to be included in the basic (now called deluxe) version.    So yes, we have to upgrade to enter T3.

 

Would have been nice if these changes were explained before entering most of my income tax data.   This is called "bait and switch" in the sales business.  

‎March 26, 2022 10:10 AM
 
 

 

Yes, pretty disappointing that's for sure. I will be looking at alternatives next year. 

‎March 26, 2022 4:05 PM
 
 

 

Yup, bait and switch. Slimy unethical business practice. 

‎February 18, 2023 9:26 AM
 
 

 

This was driving me crazy as I couldn't see any "locked" items selected. Eventually it turned out that the checkbox for T5 under investment income was selected (copied from previous year), but this was not visible as the parent item "investment income" was unselected! So to undo this you have to select the checkbox for investment income, unselect the T5 (or whatever) and then deselect investment income again. It's almost as if they want to browbeat you into paying for a higher priced product you don't need ...




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