102rosa
Level 3

Importing 2022 tax data from CRA site

Morning, 

 

I purchased 2022 Turbotax premier.  I have already updated the software for the current version. 

 

I am trying to import 2022 data from CRA. I have logged in successfully, I receive a message that indicated that the connection was successful and I can now close my CRA window.  When I return to Turbotax, it looks like it going to import the data and then I receive a message stating it could not find the slips. 

 

I have logged off and on and tried this process 3 times.  I checked the CRA website, the slips are there.  Why is it not uploading? Does it need a specific Brower? 

 

 

 

 

‎April 22, 2023 7:44 AM
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TurboTaxGinette
Intuit Alumni

Troubleshooting

Yes sometimes a different browser works better than others. First clear your cache, then sign out of your return and restart your computer. You might want to try a different browser.

 

Thank you for choosing TurboTax.

‎April 26, 2023 10:03 AM
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nsdcrew
New Member

Troubleshooting

same probleme for me, i tried with another browser and same probleme, i' stock on the same page

‎April 26, 2023 10:09 AM
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1 Reply
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TurboTaxSusan
Moderator
Moderator

Troubleshooting

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

‎April 29, 2023 3:17 PM
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1,254 Views
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