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Troubleshooting
If you use TurboTax Desktop, we don't save your data, other than what you provide when you buy the software through us, or when you register software bought from a 3rd party. Even if you send us your file using the "Save For Care" option, or do a screen share with a phone agent, personally identifying details like your SIN number are removed/blurred so we can't see them.
‎April 23, 2023
4:29 PM