Your My Account is different from your NETFILE account. To unlock your NETFILE you will need to contact the Canada Revenue Agency (CRA), as we don't control the NETFILE servers - they belong to the CRA.
If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency
