Hi there,
I am so sorry that you're experiencing difficulties.
Please message us on social media or contact us by phone for further assistance on this issue.
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351
Additionally, you can reach out to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.
Kindly reach out if you're continuing to experience any issues.
Best,
Kim
