Troubleshooting

To resolve this issue, follow these steps in the order given:
 

1. Look for forbidden characters (*, &, %, etc.) in the TurboTax installation folder's name:
2. Use Windows search to look for the file TurboTax 20XX Installer.exe (replace 20XX with the 4-digit tax year).
3. Take note of the name of the folder the installer.exe is in and examine the path to the file in the In Folder column. Aside from backslashes (\) to separate folder names, there should only be letters, numbers, or spaces.
4. If the folder name is invalid, rename it by browsing or searching for it. Then right-click the folder, choose Rename, and enter a valid folder name. When finished, install TurboTax.

Thank you for choosing TurboTax.