Before you apply for a refund, could you please contact our telephone team as they can view your screen and direct you. You can use our Contact Us link to call the telephone number as indicated.
Unfortunately, because this product was bought from another retailer, you would either need to return it to the store or follow this link and choose From another retailer in the form to apply for a refund if needed: How do I get a refund for a TurboTax product?
Thank you for choosing TurboTax.
