awker2021
Returning Member

No receipt confirmation and no licensing

 

I purchased the new turbo tax 2023 and got an error. I didn't get a receipt confirmation to my email. Now, i dont have a licensing code to start my taxes. not sure how to proceed. I do have an order number, the date and the cost, nothing else. Any help would be aprpreciated.  

Troubleshooting

When did you place the order?

awker2021
Returning Member

Troubleshooting

January 26, 2024 

Troubleshooting

Did you check your spam/junk folder for the email with the licence?

 

awker2021
Returning Member

Troubleshooting

It was the first thing to check. 

awker2021
Returning Member

Troubleshooting

 

I do have an order number

Troubleshooting

Please verify your email, junk and spam again. We have resent you the receipt to the email associated to this account.

 

Thank you for choosing TurboTax.

awker2021
Returning Member

Troubleshooting

Checked my email, junk and spam again and received nothing.

Troubleshooting

Please contact our phone support team at 1-888-829-8608 (Monday to Friday, 9 AM to 6 PM ET) as they will be able to assist you further.

BobAymont
New Member

Troubleshooting

I have been a long time TurboTax user. This will be my last. I have not received my License number. I check my e-mail including Junk mail hourly.  You did not take this long to take my payment. I paid for It.