Troubleshooting

@ukonphil 

 

 

You might have security software which is blocking TurboTax from saving files. For example, if you have Windows 11, turn off Controlled Folder Access or allow TurboTax in the Controlled Folder Access settings. 

 

If you are trying to save to a network location, external drive or cloud drive, please try saving to your hard drive instead.

 

There also may be an issue with your installation of TurboTax. You should uninstall it and then use the download from our website to reinstall it. You can download TurboTax from here: https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-...