marhiza
New Member

Turbo tax application stop working properly

I was doing my taxes, and the application stopped working properly.

this is what it says

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team

‎February 29, 2024 5:25 PM
0
3 Replies
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TurboTaxSusan
Moderator
Moderator

Troubleshooting

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

‎February 29, 2024 5:31 PM
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307 Views
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Blashy
New Member

Troubleshooting

I'm having the same problem and waiting a week and it is still present. I can't continue my taxes as it continually goes to the same page as the initial person who posted.

It does not work either with Safari or Chrome and I cleared my history and cache.

Is this an ongoing problem ?

‎March 5, 2024 11:41 AM
0
1 Reply
286 Views
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TurboTaxGinette
Moderator
Moderator

Troubleshooting

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

​​​​​​​Thank you for choosing TurboTax.

‎March 5, 2024 11:52 AM
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285 Views
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