Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

I'm having the same problem and waiting a week and it is still present. I can't continue my taxes as it continually goes to the same page as the initial person who posted.

It does not work either with Safari or Chrome and I cleared my history and cache.

Is this an ongoing problem ?

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

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I have cleared my cache more than a couple of times using C-Cleaner and going into my computer and cleared the cache. I have used Edge, Chrome, Google as different browsers and keep getting the same message which shows the puppy. I have spent the entire weekend doing my taxes and now this! I called to get support, I was emailed a link.  Am I frustrated. Oh yeah! Support is not good enough if all you get is a link. What now?