Troubleshooting

Please clear your cache/cookies, sign out of your return and restart your computer. If this doesn't clear the issue, we believe your best option is to contact our telephone support team for further assistance as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When the message asks if you wish to receive an email say NO then say "speak to a representative" and hold the line. If the issue is not resolved please ask for an escalation.

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