Troubleshooting

We cannot answer your question accurately without seeing all your entries in your RRSP section to see where the software is taking the amounts. You have mentioned over-contributions which creates a whole other scenario which needs to be dealt with immediately as you may be penalized by the Canada Revenue Agency (CRA). We do not give advice if you should or should not split your income. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When you are asked if you wish to receive an email say NO then say "speak to a representative" and hold the line.

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