Troubleshooting

Unfortunately, the software is allowing a split, using ineligible income. By working on this with our telephone support expert, they will be able to see that happen and correct the issue or have it investigated further. It should not be allowing this to happen. They will be able to test if you need to say NO or not. We cannot answer and give an answer without clarifying the possibilities due to overcontributions of the past as you mentioned earlier. With this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When you are asked if you wish to receive an email say NO then say "speak to a representative" and hold the line.

 

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