If you are transferring the information from last year's return like the name, address, SIN, etc., the software is bringing the Disability Tax Credit back from prior years. You may have to start a fresh return without the transfer of information for this year. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When the message asks if you wish to receive an email say NO, then say "speak to a representative" then hold the line.
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