Please clear your cache/cookies and restart your computer. You may try a different browser also. Once you've done this, please uninstall TurboTax from your computer and use our 2023 TurboTax Download link. You can then choose the version you have already purchased along with the license code.
Something that may be of interest: Windows 11 Home has a built-in security called Level S. That function allows the installation and purchase of apps ONLY from Microsoft Store. TurboTax is not in that store in the US or Canada. This has been creating issues. You can opt out of Level S to be able to download all kinds of stuff. Windows 10 and Windows 11 in S mode FAQ
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