We have tried to duplicate the issue here and have had no problem whether we put dates of 01/10/2022 to 30/09/2023 or 12/10/2022 to 11/09/2023. Please call them again for help as they can view your screen. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. If you do not find resolution please ask for an escalation to begin an investigation.
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