Troubleshooting

You have never been able to open or transfer a TurboTax Online return in TurboTax CD/Download.

 

To resolve your issue with the medical receipts - you may have to click "back" a few times or try selecting another page from the left side menu.

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.