Troubleshooting

Unfortunately, the Online software does not offer Forms view like our Download software, although, you can view the T1 General lines by viewing the Detailed Tax Summary as seen in the image below.

As you have already tried all our suggestions, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. If a resolution is not found, please ask for an escalation to investigate the issue.

​​​​​​​Thank you for choosing TurboTax.