Has the DTC been claimed by the other parent in past years? The Disability Tax Credit transfer can only be claimed by the parent who's name is accepted on the original DTC form/claim on file. The software may be picking this up from a past return. If this is not the case and you still require help with this, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.
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