Elawen
New Member

Invalid E-mail

The e-mail I have used for filing my taxes, as well as the one to log into my account, now says it is Invalid and I can not submit my tax return. According to the write up on the page of what a valid e-mail address is, it is valid. How do I fix this?

‎April 29, 2024 4:05 PM
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TurboTaxSusan
Moderator
Moderator

Troubleshooting

You can click on the "Try Something Else" option on the bottom of the sign in page to see if you can get in that way. If that doesn't work, then you can use this form to submit a TurboTax Account Recovery Request:
https://turbotax.community.intuit.ca/community/navigating-turbotax/help/account-recovery-request/00/...


 

‎April 29, 2024 4:22 PM
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Elawen
New Member

Troubleshooting

That has nothing to do with my question, I can log into and access my account just fine. 

‎April 29, 2024 4:34 PM
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TurboTaxSusan
Moderator
Moderator

Troubleshooting

Where are you seeing this error message? What is the exact error message that you are getting?

 

‎May 1, 2024 6:19 AM
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