Discuss
Discover
  • Community basics
    • Support
  • TurboTax™
    • TurboTax.ca
    Open TurboTax

    Why sign in to the Community?

    • Submit a question
    • Check your notifications
    or and start working on your taxes
    Close icon
    Do you have a TurboTax Online account?

    We'll help you get started or pick up where you left off.

    Yes No
    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Search instead for 
    Did you mean: 
    Elawen
    New Member

    Invalid E-mail

    The e-mail I have used for filing my taxes, as well as the one to log into my account, now says it is Invalid and I can not submit my tax return. According to the write up on the page of what a valid e-mail address is, it is valid. How do I fix this?

    posted
    ‎April 29, 2024 4:05 PM
    last updated ‎April 29, 2024 4:05 PM
    0
    3
    1,588
    Reply
    3 Replies
    TurboTaxSusan
    Moderator
    Moderator

    Invalid E-mail

    You can click on the "Try Something Else" option on the bottom of the sign in page to see if you can get in that way. If that doesn't work, then you can use this form to submit a TurboTax Account Recovery Request:
    https://turbotax.community.intuit.ca/community/navigating-turbotax/help/account-recovery-request/00/...


     

    ‎April 29, 2024 4:22 PM
    0
    2
    1,568
    Reply
    Elawen
    New Member

    Invalid E-mail

    That has nothing to do with my question, I can log into and access my account just fine. 

    ‎April 29, 2024 4:34 PM
    0
    1
    1,567
    Reply
    TurboTaxSusan
    Moderator
    Moderator

    Invalid E-mail

    Where are you seeing this error message? What is the exact error message that you are getting?

     

    ‎May 1, 2024 6:19 AM
    0
    1,390
    Reply

    Related Content

    andre57
    oribhaborosas-gm
    bsteele1
    pattinorth
    SeanMay