I’m sorry to hear of your loss.
Are you having problems with the Canada Revenue Agency (CRA)’s website or with the TurboTax website?
If you are having issues with the CRA’s website, we would recommend calling them directly at 1-800-959-8281.
Please note that if one or both your parents owned a principal residence at the time of their passing, you would need to use TurboTax Download to prepare their taxes. TurboTax Online doesn’t have the needed form.
