Hello TurboTaxAntiqua, are you real or a Bot?

I ask because the same response has been made 3 or 4 times now, I have requested a refund and it's been closed with no explanation.

When i look to download there is no version called deluxe on the Canadian website. How do i download and activate if its not even showing? Doesn't show for online deluxe version either?

You are speaking to a live person.

We suggest to contact product support so they can look into the status of your refund case.

We're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

 

If you bought the same version I did, "TurboTax Deluxe Online Edition 2024 (PC) - 1 User - 8 Returns - English - Digital Download", then you can't activate it using your Activation Code, you have to do your taxes on the Turbo Tax website, <https://turbotax.intuit.ca/tax/software/online>.

If you want the Desktop version you will have to request a refund and re-purchase the correct TurboTax Deluxe version, not the Online version

Good luck.