Troubleshooting

@Driven2323 There is no place to submit your information online. You would need to gather the info that is mentioned in the FAQ, and then contact our phone support team at 1-888-829-8608. They will tell you how to proceed from there, and how to submit your information & documents.

 

 

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

  • 9 AM to midnight ET for English support
  • 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.